More Laptops Stolen – And This Time It’s Personal!

I had not intended this blog to become a security-related publication, or one dealing exclusively with theft of laptops and storage media. But there is certainly a trend developing; let’s hope it does not last.

A close-up of the interior of a computer hard driveFollowing on from yesterday’s post, and from my post of 24 August 2008, we learn today from a report on RTE, Ireland’s national broadcaster, that a laptop computer containing  the records of some 75,000 customers of Bord Gais Eireann (BGE – the Irish Gas Board) was was one of four stolen on 5 June 2009, although news of the theft was only released today, 17 June 2009. The records relate to customers who signed up for the BGE “Big Switch” campaign, which encouraged them to move their account for electricity supply from the Electricity Supply Board (ESB) to BGE. Like previous incidents, data on this laptop was reported not to have been encrypted.

This time it’s personal, as I have been potentially affected by this latest security failing.

It appears to me that many (I suspect a very, very large number) organisations that process personal information simply do not take the issue of electronic data security and data privacy seriously enough. Throughout the world, we learn regularly of significant breaches of customer confidentiality. As  I wrote in my August 2008 post, many of these incidents occur through the failure to manage portable devices and removable media effectively. But there is also a lack of appropriate polices, procedures, practices, guidelines and controls. Indeed, in many organisations, there appears to be little or no attention paid to security at all, except for template procedures and documents.

The 2008 Annual Report of the Irish Data Protection Commissioner provides information on the top ten threats to individual privacy as identified by his staff. The unscientific list represents perceptions of Commission staff of the major threats to privacy at the close of the year 2008, based on the queries and issues they deal with on a day to day basis. The top ten threats are identified as follows:

  1. Failure of organisations to have even the most basic protocols in place to minimise the loss of customer and employee data.
  2. Continued lack of proper procedures in public and private sector bodies to limit access by their employees to personal data on a ‘need to know’ basis.
  3. Failure to take due account of the legitimate privacy expectations of members of the public when moving towards greater efficiency of public services.
  4. The tendency of new legislation to seek ever more personal data from the public and the sharing of that data between organisations without (in many cases) any real business case to justify such sharing.
  5. Criminals using increasingly sophisticated methods to part individuals from their personal data for criminal and fraudulent use.
  6. The extended use of the Personal Public Service Number (PPSN). This is the number given to each citizen by the Government to identify them when they interact with public bodies. More and more services seek to use this identifying number, often without any credible justification.
  7. Publication and availability of excessive personal data on the internet (sometimes placed there by the individuals themselves on social networking sites etc).
  8. Continued lack of awareness among data controllers of their data protection obligations.
  9. Indifference on the part of data controllers to the consequences of their actions when they deliberately and persistently refuse to respect the data protection rights of their customers.
  10. Continued lack of awareness on the part of members of the general public (who, as a result, give away their personal information too easily, don’t ask why personal information is needed or fail to ‘tick the box’ to say that we don’t want to be contacted).

BGE issued a short press release advising that it had promptly informed the Irish Police and the Data Protection Commissionerof the theft and that it will be contacting all affected customers. However, since there has been almost a two-week lag between the occurrence of the theft and the issue of the press release today, it is possible that customers’ financial or other personal information could have already been compromised. This is simly not good enough. It is no good doing things right (if you can call a two week delay in advising affected customers “right”) after an incident has occurred; appropriate steps must be taken to ensure that such incidents do not occur in the first place and that, if they do, the risk to information security is minimised or removed entirely. Time will tell whether the “risk assessment” referred to in the BGE statement led them to a correct decision not to advise customers sooner; I hope they got that right.

Secured laptop isolated on a white background.Organisations must take serious steps to improve security now. Some of the steps they take might include:

  • Raising security awareness among all staff and providing appropriate training.
  • Assigning responsibility for information security to the right people, not just to the IT department.
  • Implementing appropriate and effective security policies, procedures and practices.
  • Implementing adequate and effective information security controls and risk management systems.
  • Carrying out regular audits of information security practices.
  • Encrypting data on laptops, portable devices, tapes, removable storage and other vulnerable media.
  • Implementing appropriate controls over removable media and devices.
  • Introducing strict penalties for staff who breach security requirements including, for serious breaches, dismissal.
  • Revisiting my post of August 2008 for further information on information security.
  • Visiting the web site of the Irish Data Protection Commissioner, which is full of good information on information security.
  • Reading the 2008 Annual Report of the Data Protection Commissioner, which is an excellent document and gives an overview of the activities of the Commissioner and provides information on prosecutions, investigations, summary data, etc.

Eye viewing electronic informationOrganisations and individuals must realise and accept that information security is not an issue for the IT department alone; it is a business issue and needs to be treated as such. Staff who use laptops, portable devices and removable media must understand that it is their responsibility, not the IT department’s, to keep data safe. And basic security, like locking these devices away or securing them appropriately, as well as encrypting them, must become the norm, not the exception.

Under Irish Data Protection Legislation, penalties for breaches of the law can be severe and encompass both civil and criminal proceedings, fines and forefeiture and destruction of equipment. Bodies corporate and individuals are subject to the provisions of the legislation. Fines of up to 250,000 euros can be imposed. Maybe it is time that fines of this magnitude were imposed. Without tough enforcement, I fear that breaches of the law and loss of personal data will continue to occur.

Kevin Kehoe, who I thank for commenting on my previous post, mentioned that organisations need to assess their appetite for risk. Perhaps it is time to dampen that appetite dramatically and, when it comes to handling the personal private information of customers, staff, prisoners, benefit applicants, etc, accept that no appetite for risk at all is the desired attitude to have.

If you have been affected by the BGE failing and feel strongly enough about the matter to complain, you can get all the information you need to make a complaint from the Data Protection Commissioner’s website.

What do you think? Are you concerned at how easily and how often personal private information is stolen, disclosed or otherwise compromised? Have you been personally affected by a breach of your privacy? Have you lost money or suffered other negative consequences? Have you been responsible for a breach of data security?

Leave a comment and let me know.

If you liked this post, you might also like:

Laptop Theft and Data Loss By Irish Health Service Executive

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